reservation conditions:
PARTIES
(i) Operator – SEVEN SPACE COLIVING, a rental operator based in Nigeria
(ii) Property – the property mentioned in the Reservation Form.
(iii) Guest or Guests – any individual(s) or organization booking a Property from the Operator for temporary usage.
RIGHTS OF PROPERTY USAGE
Guests hereby agree to rent the premises (“Property”) for the length and at the rate designated on Reservation Form.
Guests are granted a limited permission to occupy the Property for temporary accommodation purposes and usage only. This Reservation Terms & Housing Rules IS NOT a residential tenancy agreement and does not fall under the Lagos residential tenancy legislation(s).
Guests shall not assign or sub-let or grant any license to use the Property or any part thereof to any other party without the prior written consent of Operator.
All Guests or Visitors below 18 years old must be accompanied by Adults during check-in.
Valid identification documents (such as Drivers license, and/or Passport) shall be presented in original during the check-in procedure by all Guests and Visitors, else no entry will be granted.
Guest must be able to present the Credit/Debit card used for making the reservation online when checking in, for the payment to be accepted and validated.
Failure to comply with the Guest’s obligations as set out in these Reservation Terms & Housing Rules may result in termination of permission to occupy the Property and immediate eviction of the Guest without further refunds.
RESERVATION
Reservations and services are confirmed and guaranteed only upon:
(a) receipt of all outstanding payments including rent, security deposit and all fees and taxes in full;
(b) confirmation email sent by the Operator to the Guest with Booking/Reservation number and reservation details mentioned;
In order to extend the reservation period Guest must notify the Operator at least one week prior to intended changes. That will not guarantee any availability.
SECURITY DEPOSIT & DAMAGE
Before check-in, guests are required to provide a security deposit for bookings as set by the operator. The security deposit is collected before check-in and is typically returned to the guest immediately after check-out. However, in some cases, when the operator needs additional time to replace missing or damaged items, the refund may take longer.
The Security Deposit may be automatically deducted by Operator, at its sole discretion in order to:
(a) repair or replace or clean anything that is damaged or missing inside or outside the Property, neighbouring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofa, furniture, walls, appliances or any other excessive waste);
(d) to pay against penalties such as for smoking inside the property, making party/noise during quiet hours, disturbing the neighbour or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, or other governing authority;
(e) for excessive utility charges beyond normal consumption rates
(f) pay for any fines and/or penalties imposed by the Operator and/or governmental authorities for not following community and local rules & regulations.
(g) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
(h) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
If the collected Security Deposit amount shall not be sufficient to cover any/all of incurred charges as mentioned above, the Guest is fully responsible to immediately clear the remaining balance to the Operator to cover the shortfall.
RATES, CURRENCY & TAXES
Final rent and service prices are subject to 5% VAT (value added tax);
Operator’s default currency is NGN and should the guest pay using another currency then custom rates set out by the Operator shall apply.
In case the Guest has wired money to the Operator’s bank account, Guest is responsible to cover upon check-in all bank fees such as missing amount due to bank processing or bank exchange rates.
ONLINE CARD PAYMENTS
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
We accept payments online using Visa and MasterCard credit/debit card in NGN (or any other agreed currency).
We accept payments online using Visa and MasterCard credit/debit card in NGN (or any other agreed currency).
Refunds will be done only through the Original Mode of Payment.
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Nigeria.
CANCELLATION, CHANGES & REFUNDS
All rental payments, partial down-payments, reservation/booking and all other sort of service payments are non-refundable; all reservations are non-transferrable to any other party and non-amendable.
In case of Cancellation, change request less than 168 hours prior check-in or no-show fee equivalent to the value of prepayment will be levied by Operator.
In the case of cancelation a non-refundable rate, the cost of the stay will not be refunded.
In order to cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation as follows:
Written notice to be sent from your registered email address (if any) to booking [@] sevenspace.ng or via WhatsApp to number +234 902 000 7907;
Clear instruction/request to cancel the reservation.
Security Deposit payment is fully refundable, subject to these terms and conditions.
If the reservation is cancelled by the Operator for any reason then the entire amount will be refunded to the Guest with no other liabilities.
If you change your reservation during the actual stay with a reduction of the booking term we will recalculate the reservation amount depending on how many nights you spend with us (not how many you’ve booked) following this instruction:
IF you booked unit for 30+ nights and decreased your reservation to 7-29 nights, monthly rate will be changed to a weekly rate, with an increase in the price of accommodation;
IF you booked unit for 30+ nights and decreased your reservation to 2-6 nights, monthly rate will be changed to a «STANDARD» rate, with an increase in the price of accommodation;
IF you booked unit for 30+ nights and decreased your reservation to 1 night, monthly rate will be changed to a 1 night rate, with an increase in the price of accommodation;
IF you booked unit for 7-29 nights and decrease your reservation to 2-6 nights, weekly rate will be changed to a «STANDARD» rate, with an increase in the price of accommodation;
IF you booked unit for 7-29 nights and decreased your reservation to 1 night, monthly rate will be changed to a 1 night rate, with an increase in the price of accommodation;
IF you booked unit for 2-6 nights and decreased your reservation to 1 night, monthly rate will be changed to a 1 night rate, with an increase in the price of accommodation;
Please contact the Reservations Department to understand the rate price changes
PENALTIES AND EVICTION
Note that below violations will lead to immediate actions by Operator as follows:
(a) Loud Music/Parties/unappropriated noise level after 10:00 PM (till 8am)
– 1st complaint: verbal warning;
– 2nd complaint: full amount of the Security Deposit will be collected;
– 3rd complaint: the Guest will be evicted from the property.
(b) Trespassing or entering other apartments without permission: full amount will be charged and guests will not be allowed for check-in and/or will be evicted from the property.
(c) Smoking inside the property: full amount of the Security Deposit will be collected.
(d) Illegal activities / disturbance, usage or damage to/of the neighbour’s property/community: full amount of the Security Deposit will be collected; Guest will be reported to the police and will be evicted from the property.
(f) Improper garbage disposal: full amount of the Security Deposit will be collected.
In all above cases no further refund will be given to the penalized and/or evicted guests.
LIABILITY WAIVER
Guest agrees to indemnify and hold the Operator harmless for any liabilities including but not limited to loss, theft, damage to personal belongings OR injury, illness or sickness or death to Guests or Visitors. Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wind) or any situation beyond Operator’s control impairs the rental, Operator is not responsible for finding alternate lodging for the Guest or for the Guest’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY OR OTHER KIND OF EVACUATIONS. – For such purposes it is advisable to have Travel Protection Insurance for all Guests. There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of Operator’s control. As such, Operator shall not be liable for unfavourable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment(s) and services such as TV disruption of cable channels / internet / AC service / lights or restriction by government or community to use the pool / gym or other facilities; or for the time required to the contractors to fix/repair such issues. Operator shall make repairs as expeditiously as possible after being notified by the Guest during standard working hours only (9:00am till 6:00pm) and subject to availability first.
YEARLY RATE
An annual contract is made with the guest whereby the guest pays the first and last month's payment at once.
The amount of the monthly payment will remain the same throughout the year.
Payment under this rate is due each month on the date of arrival. In case of non-payment for more than a week under this rate, the operator has the right to terminate the contract and withhold the amount of the last month's payment. The guest rate will be changed to the monthly rate.
If the guest has not stayed on this rate for a year, the last month's payment will be withheld by the operator.
The annual rate does not allow changes to the reservation, its terms, the number of guests, nor can the accommodation be transferred to third parties not specified in the reservation (subletting). If this condition is violated, the accommodation contract is terminated and the payment for the last month is withheld by the operator.
If a reservation is created for two people living together, all disputes about reduction and modification of the reservation must be solved without the involvement of the operator.
If the guest wishes to change the category of the apartment or room to a more expensive one, the guest must pay the difference in price between the categories. If the category is changed to a cheaper category, the amount will remain the same.
Any person booking or pre-booking a stay in any of Properties, automatically agrees to the following legal terms -
House rules
RESIDENTIAL COMMUNITY
Respect residential amenities and the security of the property and as well as neighbours.
Refrain from any uncivilised / inappropriate behaviour.
Not conduct any illegal or commercial activities inside the property and the premises at any time during their stay.
GUESTS & VISITORS
All Guests and All Visitors must be registered with the Operator at least 24-hours in advance (and valid IDs should be presented to the Operator and to the community security/reception), else access may be delayed or rejected.
Both Guests and Visitors must comply with House Rules and Community Regulations and procedures as set out by security services.
Children under 14 should be supervised in all common areas.
Guests are responsible for the behaviour of their Visitors and for ensuring that Visitors comply with these House Rules.
Maximum number of Guests allowed is one adult per bedroom, with no more than two visitors.
Visitors are allowed to enter the Property anytime between 9am until 9pm time frame only.
Visitors may not remain in the Property between 10:00pm and 8:00am.
Visitor sleepover should be communicated for approval and this comes at an extra charge.
Visitors access to the community facilities such as pool, gym may be restricted or limited as per community rules and procedures.
ADDITIONAL RESPONSIBILITIES
Guests acknowledge that Property is located in residential building/community.
Guests should use the property/facilities such as swimming pool/gym, etc. only at designated areas and use them only at their own risk and liability;
Guests should inspect the Property upon checking-in to assure that fittings and furnishings are complete and functional at the time of check-in; if any item is found missing, damaged, stained or dis-functional then report to Operator within first 24 hours.
Guest is solely responsible for checking, storing & collecting all his personal belongings or valuable items. Operator bears zero-liability against forgotten or lost items.
POWER
The power setup here is in 3 ways
24 hours power is provided with our inverter backup (which powers lights, sockets and room ACs)
Guaranteed Gen run time is between 6pm - 12am and 6am - 8am during which appliances like the heaters and oven can be readily available for use
PHCN is readily available on Band A.
NOISE/DISTURBANCE TO NEIGHBOURS
Guests must not create noise that is offensive to neighbours, during arrival and departure and at any time during occupancy, especially between 10pm-8am. Noise is considered to be too loud if it can be heard by an adjacent neighbour when inside their house with their windows and doors closed.
Guests are not allowed to enter or use neighbour’s premises including their property, or personal items such as, toys, tools, chairs, etc.
Guests must notify the Operator of any disputes or complaints from neighbours as soon as is practicable.
Guests and Visitors must not engage in anti-social behavior and must minimize their impact upon the residential amenity of neighbours and local community.
USE OF COMMUNITY FACILITIES AND COMMON AREAS
The common area facilities are for the use of Guests. Guests shall limit the number of Visitors using the facilities to ensure access for others. The Operator reserves the right to assess whether the number of Visitors is reasonable or not and may limit the number of Visitors using the facilities.
Guests wishing to hold functions or private events in any common area shall obtain prior approval from the Operator. Reservations of common areas may involve a fee. Guest’s Visitors are not permitted in common areas without the presence of the Guest.
Common area facilities are shared facilities, and no Guest may seek to exclude another Guest from using the common areas facilities at any time.
No equipment can be removed from the common facilities without the Operator approval.
Any damage caused to common areas, equipment or facilities by the Guest, or their Visitors shall be charged to the Guest, failure to pay for such damage will result in deductions from the Security Deposit.
Guest may not affix anything to any part of the common areas or facilities.
No personal trainers, swimming teachers etc. are allowed to work inside the building unless approved by the Operator.
Guests and their Visitors use the common area facilities at their own risk, the Operator accept no responsibility for any injuries obtained whilst using common areas facilities.
When using common areas Guests and their Visitors must follow the common area usage rules that are available in common areas.
No items are permitted to be kept in corridors or attached to unit front doors, this includes doormats, candles, shoes, or any decorative items.
No personal items are permitted to be kept in common areas such as carparks, corridors, gyms etc. unless authorized by the Operator.
CHECK-IN AND CHECK-OUT PROCEDURES
Standard check in time is 3:00PM and checkout is at 12:00pm. Unless otherwise arranged with the Operator, the set check-out time is crucial for the cleaning team to perform housekeeping duties and to prepare the property for next Guest. Therefore, unauthorised late check-outs or in the event the housekeepers cannot enter the Property due to a delay caused by the Guest for any reason – then the Guest will be subject to automatic charge of full-night cost.
Early check-in/checkout is subject to availability first and prior written Operator’s approval is required. Any unapproved early check-in is subject to availability and extra charge of full night cost will automatically apply.
The Property is being rented in AS IS condition; Upon checking-in, Guest is required to inspect the Property; The Guest has to notify the Operator of any major damages found within 24-hours after check-in; Guest is fully responsible for such major damages that are not reported to the Operator on time.
When absent from the Property the Guest shall close and lock all windows and doors to maintain security and prevent dust, rain and water damage.
If the Guest is absent from the Property for more than 7 calendar days in a row, then the Guest must notify the Operator about such absence and allow the Operator to conduct regular inspections to avoid potential water leakages or other unfortunate events.
SAFETY
No combustible materials are permitted to be kept inside the units unless their intended purpose is for domestic use such as cooking oil.
An occupier shall not have any naked flames within the unit or common areas unless approved by the Operator.
BBQs are not permitted inside ANY apartment, nor its balconies. Barbeques are only permitted in designated places whereas such facility is provided with mandatory prior approval from the Operator.
No Guest may tamper with any fire life safety or security devices within the building.
Guest shall not do anything that is likely to create a hazard or danger to any other Guests or any person lawfully using the building.
Guests shall not leave any cooking appliance unattended when in use.
Guests agree to comply with all applicable laws relating to fire prevention.
The Operator or building manager shall not be responsible for any injuries, damage or loss sustained by any person when using the common area facilities or within the units.
No items shall be left in any fire escapes or common staircases.
SMOKING
Guests are not permitted to smoke in rooms or common areas.
PET POLICY
Pets are not allowed
ROOM CONDITIONS
Guests may not make any alterations to the Unit without prior written approval of the Operator.
Guest shall ensure that the unit/rooms are kept in the condition it was handed to them, this includes the unit and its fittings, furnishings, and equipment.
Units/rooms must be kept clean.
The operator may inspect the room without prior notification.
WASTE DISPOSAL
Guests must dispose of garbage and recycling in accordance with normal practice at the Unit and building or community and in the allocated bins and areas.
Guests must not leave rubbish in public or common areas.
Guests must comply with requirements in relation to the relevant garbage and recycling collection days, as well as any requirements relating to the disposal of garbage or waste
minimization.
Guest shall not allow garbage to accumulate within their unit or leave garbage in the corridors or common areas.
General waste should be disposed of in the main garbage chutes located on each floor. All general waste should be securely wrapped before being disposed of. No bulky waste should be placed in the garbage rooms or in the chutes.
PARKING
Guests and visitors are to comply with parking regulations and other requirements set out by Operator and show consideration to neighbours and other vehicles.
Guests and Visitors are supposed to park only in the designated place(s) with a maximum of one vehicle per room, as instructed by the Operator.
EMERGENCY CONTACTS
In the event of an emergency relating to the Property, please telephone +234 902 000 7907 (mobile/whatsapp).
